Terms & Conditions

By booking a ride, submitting a quote request, or riding in one of our vehicles, you agree to these terms on behalf of yourself and every passenger in your party. If you are booking for someone else, you are responsible for making them aware of these terms.

A reservation is not confirmed until you receive a written confirmation from us by email or text. Quote requests are not reservations.

Please review your confirmation carefully. The pickup time, address, flight number, and vehicle listed there are what we will dispatch against.

Quoted rates cover the vehicle, the chauffeur, fuel, standard wait time, and tolls on the routed trip.

• Gratuity, airport fees, parking, and stops added on the day are billed separately and itemized on your receipt.
• Hourly services are subject to a minimum booking, stated at the time of quoting.
• We accept major credit cards. A card on file is required to hold a reservation; the final charge is processed after the trip is completed.

Cancellation windows depend on the vehicle:

• Sedans and SUVs. Cancel without charge up to 4 hours before the scheduled pickup.
• Sprinters, stretch limousines, mini coaches and ADA vehicles. 24 hours.
• Events, productions, and multi-vehicle bookings. As stated on your written confirmation.

Cancellations inside the window, and no-shows, are charged in full. If you cannot locate your chauffeur, call dispatch before leaving the pickup area. A departure without contacting us is treated as a no-show.

Airport pickups include 60 minutes of complimentary wait time from touchdown for domestic arrivals and 90 minutes for international. All other pickups include 15 minutes. Wait time beyond that is billed in 15-minute increments at the applicable hourly rate.

We monitor flight status and adjust for delays at no cost to you. We are not responsible for delays caused by traffic, weather, road closures, or events outside our control, though we will always work to get you where you need to be.

Vehicle capacity is set by law and may not be exceeded under any circumstances. Smoking of any kind is prohibited in all vehicles.

The chauffeur may end a trip without refund if passenger conduct is unsafe, unlawful, or abusive. Damage to a vehicle, including cleaning required beyond normal use, is charged to the card on file at cost.

Please tell us your luggage count when booking so we assign a vehicle that fits it. We are not liable for damage to luggage or for items left in a vehicle, but we log and hold found property and will return it to you. Call dispatch as soon as you notice something missing.

By providing your mobile phone number to Limousine Connection, through our quote request or ride request forms, or when booking, you consent to receive transactional text messages regarding your reservations, including confirmations, updates, and account notifications.

Messages are sent only for rides you request or book; frequency depends on your activity. Standard message and data rates may apply.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

We carry the commercial insurance required by the California Public Utilities Commission for our operating authority. Except where liability cannot be limited by law, our liability for any claim arising from a trip is limited to the amount paid for that trip. We are not liable for indirect or consequential losses, including missed flights, missed connections, or lost business.

These terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Los Angeles County, California.

Limousine Connection · 5136 Vineland Ave, North Hollywood, CA 91601 · (818) 766-4311 · reservations@limousineconnection.com